Refund Policy

The information on this website, including our Privacy Policy, is intended to provide general guidance about how we collect and use customer content. It is not meant to serve as legal advice, nor does it cover every specific situation. While we do our best to keep things clear and accurate, every business is different. If you have specific concerns about privacy or data use, we encourage you to reach out to us directly or speak with a legal professional. We may update our policies from time to time to reflect changes in our services or legal requirements.

We want you to love your paint kits, but if something goes wrong, we’re here to help.

Returns and refunds are only available if:

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• You receive the wrong order, or

• Your items arrive damaged (photo proof must be submitted within 3 days of delivery).

Please send any claims to our customer service email with your order number and applicable photos.

We do not offer returns or refunds for other reasons such as change of mind or product dissatisfaction. We also cannot issue refunds due to incorrect shipping addresses, so please double-check your info before placing your order.

That said, if you’re unhappy with your experience, we’ll do our best to make it right—and may be able to send a replacement product depending on the situation.

Once your return is approved or a replacement is authorized, we’ll process and ship your new item within 2–4 business days. Shipping speed will match your original order (Standard or Expedited), and you’ll receive a tracking number once it’s on the way.